A little late to the show, but here is what I shared with my branch at the start of the year:
Happy 2018 to you all!
We’re past the holidays and in our first complete week of the new year. What we do now sets the tone for the rest of the year; work hard now and reap the rewards, slack off and you’ll be fighting that inertia for months.
I also encourage you to turn inwards for a moment and consider what you’d like to accomplish this year (and further into the future) and, more importantly, why you’d like to accomplish it. It is great to have goals to strive for but even better to be cognizant of why you want those goals. If you don’t have a clarity of purpose you are more likely to struggle with sticking to your goals and to lose sight of them as the work piles up and life comes at you in waves. For some people, they are working for providing for their family. Others want to build a business. Some want to project an image of success. Still others are seeking to achieve financial independence. There are innumerable purposes and nearly all are perfectly valid, but you need to find yours. Once you have your purpose, you have your true north and can navigate in the right direction. You can ask yourself, “How does this help me achieve my purpose?” If something doesn’t help you can discard it or de-prioritize it. Same thing with the people in your life, if they are hindering you from your purpose then you can leave them behind or reduce their influence on you.
Similarly I want you to keep in mind that your clients and your referral partners have their own purposes. If you can identify them and help them with their purpose then you can truly partner with them. That’s one of the ways to strengthening your referral network. By helping someone towards their purpose you will be going farther than most of the other people in their life and your relationship can more easily weather rough patches or challenges. The flip side, of course, is that if you are NOT helping someone with their purposethen you risk being discarded or being left behind.
Know what you seek, why you seek it and you will find it. Know what others seek, why they seek it and help them find it!
“Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.” – Thomas A. Edison
“True happiness… is not attained through self-gratification, but through fidelity to a worthy purpose.” – Helen Keller
So, I am available by appointment on Saturdays. I realize that people’s weeks are busy and it is simply easier for some to meet on the weekend.
Every time I set one I cringe. Not because I am coming in on a Saturday. That isn’t a big deal. I cringe because I know that there is an even chance that I’ll be stood up. I’ve been burned in the past so I take steps to protect myself. I confirm the appointment the day before. I give them my cell number and ask that they please let me know if they can’t make it.
I’ll even call the morning of the appointment to confirm that they have the address/directions. I know that if they don’t answer or call back I’ll be sitting in the office waiting it out.
It boggles my mind.
The best times are when I have a 10am appointment and I hang around the office until about noon. I’ll get a call at 2pm because the client is outside my office wondering why the door is locked. When I tell them I waited two hours and they didn’t answer when I called; so I moved on with my day they get in a huff. It doesn’t matter because I don’t want to work with people like that but it still puzzles the heck out of me. What do they think I mean by “appointment only?” What happened to courtesy?
Well, let’s see what’s in the chamber today…